Partner Manual

1. Become familiar and be up-to-date with all our program offerings, including admission requirements, important deadlines, tuition fees, etc.
2. Actively participate in student recruitment fairs in your area/territory, both in-person and online.
3. Send us students on a regular basis, in order to be considered for an agreement renewal, once the current one expires.
4. Provide general information and advice to prospective students about our programs.
5. Proactively contact SDSU Global campus at aliaccounting@sdsu.edu if you are making any payments on behalf of your students and require us to provide you with an invoice.
6. Respond to SDSU Global Campus International Programs staff inquiries in a timely manner.

Calendar and Fees

1. Welcome Video
2. How to use Canvas
3. Upload Photo to Canvas
4. Submit photo for Student ID card
   • Upload a photo of yourself as an “Assignment.” This photo will be used for your student ID card on campus.
   • Submit a recent color photo (no black and white photos) of yourself, from the chest up with space above your head.
   • Do not wear caps or sunglasses.
   • Do not use any filter.
   • Change the file name to “Student ID number – LAST NAME, First Name”. (For example: 021345845 – SMITH, Robert)
   • Please only upload JPEG or PNG file. If you upload another format, we will not accept it and you will need to re-upload again.
   • Your Student ID number was given to you when you were admitted to the program, please check your admission email. If you do not find this number, please contact ali@SDSU.edu.
5. Complete photo release and liability waiver
   • Here is the link to the liability waiver and photo release for students to complete. There are THREE parts to complete on this form.
   • The first section is the “AGREEMENT AND RELEASE FROM LIABILITY FOR OFF-CAMPUS SITE VISIT (TRANSPORTATION PROVIDED BY SDSU Global Campus/SDSURF).” 
     • If you click “I agree,” you may participate in field trips and classes and activities that happen outside the classroom. 
     • If you click “I do not agree,” you will not be able to participate in any activities that happen outside of the physical classroom.
   • The second section is the “AGREEMENT OF PERSONAL RELEASE.” 
     • If you click “I agree,” the ALI may use photos and videos of you in presentations and possibly in program promotional materials.
     • If you click “I do not agree,” the ALI may not use photos and videos of you in presentations and possibly in program promotional materials.
   • You MUST complete your first name, last name, email, and date at the bottom of the form, regardless of which box you check for each of the release sections.
6. Pay tuition (or submit proof of payment)
7. Take English placement level test
   • The test is at maximum 1 hour and 15 minutes. You cannot take a break during the test. You should be alone in a room with no other people, no cell phone, and no distractions. You need a camera and access to a microphone for the test. There are 5 sections to the test:
     • Grammar
     • Reading
     • Listening
     • Writing
     • Speaking

     When you are ready to take the test:

     • Read and follow the directions in the “Quick Setup Guide.”
     • Request a test code by completing the “Test Code Request” quiz. You will receive a personalized test code within 24 hours (Monday through Friday only). You can use this code only one time, so be sure you are ready to test.

     Use this link to access the test  English Placement Test information – this includes a link to a “Quick Setup Guide” in English, Vietnamese, and many other languages. Once these items are completed, students will have access to an “assignment” in Canvas which allows them to request a test code and password. These are sent within 24 hours (during our business hours only since they must be assigned individually, with verification that the other items have been completed). After the test code request is submitted, the students will be able to preview the orientation schedule and map, purchase or upload proof of health insurance, etc.

1. Activate SDSU Global Campus account
   • This is where students make tuition payment online. Tuition is due one month before the program start date listed on the website.
2. Activate SDSU email account
   • Students will receive an email to activate their SDSUid, which will also provide access to their SDSU email account via Gmail.
3. DUO MFA
   • The DUO Multi-factor Authentication (MFA) adds a second layer of security to your SDSUid account. By verifying your identity using a second factor (such as your mobile device or a key fob), MFA prevents anyone else from logging into your account, even if they know your password. 
   • You will be using this many times during the semester, it is important for you to set it up properly before you arrive.
   • If you set it up and later on change it to a new phone number, SDSU IT HubLinks to an external site.in SDSU Library would be able to assist you when this happens. You can also check out the troubleshooting page for information.
   • More informational videos about DUO can be found here.
4. Class Preference Form
   • The Class Preference Form does not register you for classes. It simply lets us know which classes will be in high demand for our planning purposes.
5. Accept SDSU Canvas Homeroom Invitation
   • Students will receive an invitation in their SDSU email account to join the SDSU Canvas Homeroom (about 3 months prior to the program start date). Additional action items can be done in the Canvas Homeroom, such as uploading photos for SDSU student ID card, signing up for orientation events, etc.

Upon admission, a student will receive the following emails within a one-week period, excluding the SDSUid Activation Email, Housing Interest Email, and Orientation Email, which will be sent to students at any time between admission and the scheduled program start date.

1. Partners and students will both receive the Acceptance Email:
   • A student must print this for the F-1 visa interview.
2. Only students will receive these emails:
   • Global Campus Account Instructions
     • Information for making credit/debit card payments online.
   • Global Campus Account Activation Link
     • 
   • I-20 Form Email
     • 
   • SDSUid Activation Email
     • 
   • Housing Interest Email
     • 
   • Orientation Email
     • ALI Programs
       • Information sent at 6 weeks prior to the program start date.
       • 
     • Semester at SDSU
       • Information sent at 6 weeks prior to the program start date.
       • 
   • Test Code Email for ALI Students
     • 

In certain cases, a partner agent or university (or any third-party, including parents and relatives) requests access to or the release of a student’s educational record.

In order to release such information, the student must sign a FERPA release form, in accordance with US privacy laws regarding student records. The form will indicate that the student permits Global Campus International Programs staff to release their academic records to a third party. Without a signed FERPA form, Global Campus staff is legally prohibited from discussing or sharing student academic records.

In addition to the student’s name, identifying information, and signature the form includes

• Name of Authorized Recipient: This would be the name of the specific person to whom we are releasing the records, not just a department name.
• Relationship of Authorized Recipient: This would be the relationship to the student (mother, etc.) or title of the official to whom we are releasing the records.
• Email Address of Authorized Recipient: (This would be the email address of the person to whom we are releasing the records.)

If information is needed about a group of students, an individual form must be signed by each student separately.

Forms may be collected

1. Before studies* (simplest): distributed to students and collected by the partner agent or university and submitted to Global Campus International Programs in advance of the student’s arrival, along with the group application (recommended),
2. During studies (possible, but more challenging to connect with students individually): distributed to students during their studies at Global Campus and then collected by Global Campus staff, or
3. After studies (most challenging): emailed by Global Campus staff directly to students after studies have been completed. Students must return the FERPA form to the university using a verified email address that is connected with the student’s personal account, not in a batch file collected by a third party.

Please note that students cannot be coerced into signing the FERPA release form. It is their right to retain their academic record without release to a third party. If the students do not complete the FERPA form, Global Campus International Programs staff is not legally able to release their records.

*If you are collecting the FERPA form from students in advance, please request the most current version from the Admissions team at the time of application. Changes to this form are made based periodically based on guidance from San Diego State University.

1. Students Online Payment Instructions
   • Students can make their tuition payments using this link.
2. Students Payment Deadline
   • The international programs tuition payment policy is detailed on this page.
3. Students Wire Transfer Payments
   • Please contact our accounting department at aliaccounting@sdsu.edu to request a wire transfer. Include your student’s name and their EMPLID number.

SDSU Global Campus pay agent commissions during each term and after confirming that the students have paid the full tuition fee. 

Commission schedule will depend on the program.

• Semester at SDSU programs and EAP programs will begin commission processing during the middle of the semester (Around mid-late March for Spring and mid-late October for Fall).
• IEC programs will begin commission processing during the end of the semester (late April for Spring and late November for Fall).

Agents will receive a commission summary notification sent by the ALI Accounting team (aliaccounting@sdsu.edu ) providing a list of students, total commission to be paid, and the wire account number on file for commission to be transferred to. Accounting team will also notify partners if there’s any documents required or action needed to proceed with commission processing.

If agents have not already completed the PaymentWorks onboarding process to be set as a payee, the Accounting team will provide information and documents to help with the PaymentWorks set up.

After agents confirm commission information, the Accounting team will process the payment to the bank account on file.

• Commission is usually processed within 3-4 weeks after notification is confirmed.  
• Agents may also send their commission invoices to aliaccounting@sdsu.edu. 

Any questions regarding commission should be directed to the ALI Accounting team at aliaccounting@sdsu.edu.

Certificate Eligibility and Level Progression

1. Example – Final Grade Report – Full Time (21 hours)
   • 
2. Example – Final Grade Report – Part Time (15 hours)
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